Who should attend?
Regional managers, agency and home managers, deputies and heads of departments. This course is particularly suitable for first line managers.
What are the benefits of attending?
By the end of the programme you will:
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Be clear about the roles and responsibilities which are essential to good patterns of supervision and appraisal.
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Understand the application of these roles and responsibilities within individual cir-cumstances.
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Understand the relationship between personal and professional behaviour and suc-cessful management outcomes.
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Understand the importance of managing conflict and challenge.
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Be aware of the boundaries of responsibility within your working role.
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Have a working knowledge of practical approaches to supervision and appraisal.
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Have developed an initial action plan to implement learning that has taken place.
What does the programme cover?
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The importance of supervision and appraisal within any care setting.
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Role and task responsibilities.
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The importance of objectivity in supervision and appraisal.
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Dealing with conflict and difficult behaviour.
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The role of values in supervision and appraisal processes.
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The relationship between effective appraisal and supervision and staff retention and productivity.
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The importance of structure/consistency, job satisfaction and reward.
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Managing perceptions and skill recognition.
How long does the programme last?
This is a one day course. Some pre-course work is required.
